Your gateway to expert technical assistance
Nuix Technical Support is the gateway for all your technical queries and for expert assistance to get the most from your Nuix software.
Our trained technicians understand the needs of our clients and that each data set has the potential to bring different processing challenges.
Our primary objective is to ensure optimal operational continuity with our products, whether that be through responding to technical questions or assisting to process a data set that has unusual elements, through 24-hour, follow-the-sun support. To ensure global coverage and continuity of service, we have technical teams based in Australia, the United Kingdom and the United States.
Logging a support issue
If you wish to log a support issue, please email firstname.lastname@example.org with the following:
- A detailed description of the issue
- Any particular steps to be taken to reproduce the issue
- A set of system diagnostics generated from your software directly after the issue occurs.
This information will ensure one of our technicians is able to assist you effectively in the shortest possible time.
Should you have any further queries, please contact email@example.com.
Software updates, documentation and training materials for our latest release are always available for customers on the Nuix Customer Portal.